Data Security Overview

Data is handled differently depending on your plan.

The Managed Plan routes data through Tag servers to secure AI environments in Google Vertex and Amazon Bedrock, ensuring it is never retained or used for training, making it especially well-suited for Protected Health Information (PHI) and more aligned with HIPAA and PIPEDA requirements.

With the BYOK (bring your own key) Plan, you connect directly to your chosen AI providers, following their data security and retention policies, while bypassing Tag servers altogether.

In both plans, data is encrypted in transit using HTTPS. Requests may wait in an encrypted processing queue, particularly for larger workloads in “economy mode,” but are processed in split seconds and immediately re-encrypted, ensuring the data is never human-readable.